Help › Store Guide › Library

Managing Your Library

Your Library contains all the content you have purchased or have access to through a subscription. Access your library from the companion web app or directly on your Roku TV.

Accessing Purchased Content

My Library Screen

All purchased content appears in your Library immediately after payment. Content is organized by type and shows your progress for courses and test packs.

  1. Open Your Library

    Navigate to My Library from the bottom navigation bar (web) or the channel home screen (Roku TV).

  2. Open Content

    Tap or select a content card to launch it. Courses open in the video player, eBooks open in the reader, and test packs open the quiz interface.

Filter Tabs

Use the filter tabs at the top of the Library to narrow down your content:

  • All — Everything in your library
  • Courses — Video courses with progress tracking
  • eBooks — Digital books and reading materials
  • Test Packs — Quizzes and practice tests
  • Subscriptions — Content accessed through your subscription plan

Download Limits

Some content types support offline access through downloads:

  • eBooks — Download as PDF for offline reading on any device
  • Course Materials — Download supplementary PDFs and worksheets
  • Test Packs — Not available for download (requires online grading)
  • PPV / Videos — Streaming only, no downloads available

Checking Remaining Downloads

Some products have a download limit set by the publisher. To check your remaining downloads, open the product in your Library and look for the download counter next to the button. If no limit is shown, downloads are unlimited.

Note

Downloads are linked to your account and should not be shared or redistributed.

Subscription Content

What's Included

Active subscribers get access to a curated library of content included in their plan. Subscription content is marked with a subscription badge in the store and library. The exact content depends on your plan tier.

What Happens on Cancellation

Important

When a subscription expires or is cancelled, content accessed through the subscription will show as "Expired" in your library. You retain access until the end of the current billing period. Individually purchased content remains accessible regardless of subscription status.

Content Expiry

Different content types have different access policies:

Content Type Access Duration After Expiry
Courses (purchased) Lifetime Always accessible
eBooks (purchased) Lifetime Always accessible
Test Packs Lifetime Always accessible
PPV Events 48 hours after event Marked as Expired, replay window closed
Subscription Content During active subscription Locked until resubscribed

Troubleshooting

Can't Access Purchased Content

  • Verify the purchase completed by checking your Order History
  • Refresh the Library page (pull down on mobile, F5 on desktop)
  • Ensure you are logged in with the same account used for purchase
  • Check if the content type filter is hiding the item

Subscription Access Issues

  • Check if your subscription is still active in your account settings
  • Verify your payment method is up to date (expired card may cause access loss)
  • For past-due subscriptions, update your payment method to restore access
  • Try logging out and back in to refresh your access tokens

Progress Not Saving

  • Ensure you have a stable internet connection while using content
  • Progress syncs automatically when you pause or close a course
  • On the Roku TV, progress is synced when you exit the video player
  • Wait a few moments and refresh — sync may be delayed
Need More Help?

If you continue to experience access issues, contact support with your order number and a description of the problem.